Delton Pet Supplies are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us.
Making a purchase is easy through our website. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete your order.
Delivery is available accross mainland uk for most of our products. We do not deliver to the Scottish highlands, Ireland, Channel irelands or anywhere outside of mainland uk. For Scottish lowlands please contact us with your postcode before ordering.
Orders are normally dispatched within 3-7 working days, however during busier periods please allow up to 14 days. if you have any concerns please contact us.
You will be contacted by telephone by our courior to arrange a delivery time, please ensure someone is available at the delivery address to sign for the goods.
Delton Pet Supplies makes every effort to ensure our products arrive in perfect condition, please examine the goods thoroughly for any damages or shortages before signing for the delivery. any damaged items should be refused and signed damaged. Please contact us within 24 hrs to arrange a replacement or a refund.
Any damage where the delivery note was signed for in good condition will asume to have occured when risk has passed.
Guarantee
The stated guarantee on our pet products covers any defects which arise from poor design, workmanship, or manufacturing faults. The cover is 31 days from the day after delivery. Products are not covered against misuse in any way,
general wear and tear, any type of modifications, poor maintanence , or unorthorised repair.
Please note that our pet homes are constructed from raw materials, and as a result they may contain natural defects for example : knots in wood. Any swelling due to adverse weather conditions will not be construde as a defect and not covered by the guarantee.
Should your goods develope a fault you the customer are responsible for returning the goods to us. should it be deemed that the fault has not accured due to poor workmanship, design, or manufacturing fault you the customer will be responsible for the cost of returning the goods to you. You must pay these before the goods are released.
Should the fault be deemed to be poor workmanship, design, or manufacturing fault, Delton pet homes will be responsible for returning the goods back to you with any defects rectified.
Maintenance
In order to keep your purchase in the best possible condition you should adhere to the following recommendations:
Hutches should be situated in a sheltered area to shield from wind, rain and sun.
Hutches and Runs should be re-treated with an animal safe wood preservative on a yearly basis.
In adverse weather conditions we recommend that hutches are covered with a weather proof covering.
Goods
All sizes, weights and dimensions are approximate and are for guidance only. Please note that all dimensions are measured externally. Although our website is updated regularly,
Delton Pet Supplies reserves the right to alter product specifications without notice.
Cancelling / or Returning an Order
In line with Distance Selling Regulations.
Should you be unhappy with your goods you may return or cancel your order, to do this you must first notify us by e-mail within 7 days.
The goods should be returned un-used and in original packaging to the Delton Pet Supplies within 14 days.
You the customer will be responsible for the cost of returning the goods. Providing the goods have been returned in acceptable condition a full refund will be issued.
If you cancel an order which has been paid for by credit/debit card and the cancellation is no fault of ours then you will be liable to pay the credit card transaction fee of 4.5% of the total cost of the order.
Refunds
Refunds for valid claims will be made via the same method of payment as used to place the order.
