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Items will be dispatched using next day courier, depending on the weight of the items and the options selected at checkout. We may also opt to upgrade your delivery method (e.g. from Courier to Haulier.) at our sole discretion, or opt to deliver your order via our local delivery service. The delivery cost is based on the weight of the products and reflects the cost of packaging and posting each order. We keep our delivery costs as low as possible.
If all items are in stock, orders are usually despatched within 7 working days, often sooner. In Busy periods this could be longer.
In the unlikely event that you do not receive your order when expected please telephone or email with your unqiue order reference. We will Track your order and update you with any issues.. Please check that your parcel has not been left with a Neighbour following a failed delivery attempt. In the event that a parcel is returned to us after non-collection we will charge a second delivery fee for redelivery to you.
Pallet Delivery
The delivery pallet size for most housing is 1.2m x 1.0m (4ft x 3ft) or up to 1.2m x 1.2m (4ft x 4ft) and up to 2.2m high (depending on size of Hutch) the goods are wrapped and strapped on the pallet for you to unpack later.
The lorry driver will not unpack the pallet for you but will put it, using his pallet handler, in as convenient a place as possible for you to unpack at your leisure (steps, grass or gravel are not possible for this machine).
The lorry we request is usually a 7.5 tonne curtain-sided lorry with a rear tail-lift. If you think delivery this way may be a problem, please contact us and we will consider other options.
All postcodes in England and Wales are classed as UK Mainland for the purposes of delivery from our online shop, plus all Scottish postcodes NOT listed under 'Scottish Highlands / Islands' postcodes.
Scottish Highlands & Islands Postcodes
IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.
Please note that delivery to other postcode areas, including offshore islands is not calculated online. Please telephone for a quotation.
We operate a local delivery service within certain areas - including all or parts of Sunderland, South Shields, Gateshead, Houghton le Spring, Hetton le Hole, Washington, Chester le Street, Durham. The delivery charge varies from free to £10, depending on your location and your order value. All orders for local delivery must be placed by telephone, otherwise our normal delivery charges will apply.
If you need to return item(s) for any reason you must first contact us in writing (via post or email) for a returns number and to obtain further return instructions. Please note unless you are returning a faulty item you will be responsible for the cost of return postage.
